PRIVOR – Frequently Asked Questions (FAQ)

  1. Is your jadeite natural?
    Yes. All PRIVOR jadeite is certified Type A natural jadeite, meaning it is untreated, undyed, and formed naturally over millions of years. Each piece comes with its own certification.
  2. What makes PRIVOR jadeite different?
    We reimagine jadeite through a modern lens — clean lines, bold designs, and unisex styles made to break away from traditional “old-school” jade impressions.
  3. Is each jadeite piece unique?
    Absolutely. No two jadeite stones are identical. Differences in hue, texture, translucency, and inclusions are natural characteristics that make every piece one-of-a-kind.
  4. Do you operate a physical store?
    No, PRIVOR currently operates exclusively online. We do not have pop-up events or showcases at this time.
  5. What is your return policy?
    We offer a 7-day return policy from the date of delivery, provided all original tags, seals, and packaging are fully intact and the product remains unused.
  6. Can I choose specific certification or origin like Burmese jade?
    While we strive to source from trusted suppliers and many pieces are believed to be of Burmese origin, we cannot guarantee or independently verify whether jadeite is from Myanmar (Burma), Guatemala, or other regions. Certification typically confirms authenticity (Type A) but not geographic origin.
  7. How should I care for jadeite and pearls?
    Avoid exposure to strong chemicals, perfumes, or extreme heat. Store each item separately to avoid scratches. Use a soft cloth for cleaning.
  8. Can men wear jadeite jewelry?
    Absolutely. PRIVOR offers gender-inclusive designs. Our rings, pendants, and bracelets suit both men and women, across all ages.
  9. What colors do your jade pieces come in?
    Jadeite naturally varies in shades. You’ll find ice-clear, apple green, lavender, black jade, and even cloudy-white tones in our collection — all hand-selected for visual appeal when worn.
  10. Is jadeite fragile? Can I wear it daily?
    Jadeite is relatively durable but still a gemstone. We recommend gentle daily wear and avoiding drops or harsh impacts. Remove before intense physical activity.
  11. Do you ship outside Singapore?
    Currently, we ship across Singapore. For overseas inquiries, please contact us via Contact Us. 
  12. Can I see the piece in person before buying?
    We operate fully online and do not offer pop-ups or in-person showcases. However, we provide a 7-day return policy — as long as the original packaging and security seals remain intact. Shop with peace of mind.